We currently do not ship to P.O. boxes. 

At this time, we do not ship to addresses outside Czech Republic. 

To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.

The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.

The following terms apply to all discounts associated with promotions and coupon codes on Skechers Czech Republic website unless otherwise specified:

• Discounts are only valid online at Skechers.cz.  
• Discounts cannot be combined with other promotional offers
• Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
• All returns are subject to the Skechers Return Policy
• Skechers Sarl. is not responsible for lost or stolen coupons/coupon codes
• Usage is subject to credit approval

Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.

Select the Log in tab at the top of the page and enter your account email and password to view your order history.

Standard Shipping

• Standard shipping: 180 Kč  shipping fee to Czech Republic
• Skechers VIP Access:  FREE on purchases over 2.450 Kč. .  130 Kč  shipping fee for purchases under 2.450 Kč .

• Standard Shipping: 5 to 7 business days
• Express shipping is currently unavailable 

We accept PayPal, Apple Pay, Google Pay and Klarna, as well as all major credit and debit cards issues by Visa and Mastercard. We do not accept Skechers Gift Cards/e-Gift Cards at this time.

When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.

What is Klarna?

Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days. 

Using Klarna is as simple as shopping as usual and proceeding to checkout. Choose Klarna as your payment method, and you'll be directed to the Klarna website to register and provide payment details. You must meet additional eligibility requirements to qualify. If you’ve used Klarna before, just log in to your Klarna account.

With Klarna, you have the flexibility to pay in 3 equal installments every 30 days. There is zero interest and no additional fees when you pay on time. Payments are taken automatically, or you can log into the Klarna app anytime to make a payment. You can also view your orders and manage account details after your order has been processed in the Klarna app.

Click here for more FAQ's about Klarna!

What happens if I'm unable to make payments to Klarna?

If you paid with the “Pay in 3 Instalments” plan, Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. Should the last payment attempt fail, Klarna will add the failed amount to your final instalment.

Final Instalment:

Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. If the payment for the final instalment fails, Klarna will issue a statement for the full outstanding order amount which will become payable 15 days later.

You may be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect any outstanding funds as a last resort.

How do I return or exchange an item purchased using instalments with Klarna?

If you have changed your mind, you can return your Klarna order by mail. Please note that we do not accept in-store returns for online orders. Skechers.ie, orders paid with Klarna, must be returned by mail in order to receive a refund to the original form of payment.

Please check that your return or exchange meets our Return policy here. Klarna will be notified of your return and will process the appropriate refunds. Log into your Klarna account and select “Report a return” to pause your statement. Klarna will adjust your invoice as soon as your return has been processed.

When will my items be delivered if I use instalments with Klarna?

Klarna orders are delivered per our standard shipping time frame after completing your order online.

What happens if I have a partial refund, and how does that affect my Klarna payments?

If the partial refund is greater than the remaining balance of your order, the refund amount will be credited to the original payment method.

If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments.

You can view any updates to your payment plan in the Klarna app.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Email Customer Service for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My Klarna statement is incorrect. What should I do?

If your statement does not match your order details, please email Customer Service directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Troubleshooting Credit Card Payment Errors

• Check to make sure the billing information you entered is correct.
• Remove dashes or spaces from the card number.
• If the card is new or was recently reissued, make sure it has been activated.
• If you still experience a payment error after completing the above steps, please contact your credit card company.

Account Verification

To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.

Locating Your Credit Card Security Code

The Credit Card Security Code is a unique three digit number printed on the back (Visa/MasterCard) of your card. Your order cannot be processed without this code.

Visa/MasterCard:

We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.

All prices for goods and services delivered within Czech Republic include VAT where applicable.

The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.

We cannot guarantee that inventory will be available when placing a new order.

Skechers Czech Republic Returns

Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores

To initiate a return, here's what you need to do:

Step One

• A printer is needed to print your return label
• Click ORDERS AND RETURNS
• Enter Order Number and email address you used to place the order
• Order No. can be found on your email confirmation
• Select the product(s) you wish to return
• Click on the Return Label link

Returning more than one product from an order, please note:

If you’re returning more than 1 item then you will need to print a return label for each item, however, only 1 shipping label needs to be attached to the outside of the shipping box. 

Step Two

• You can use the original shipping box you received from the Skechers website, or any plain, unmarked cardboard box to ship your return.
• If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
• Place the items you want to return into the shipping box and attach the return label to the outside of the shipping box.

Step Three

Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at +420 233 003 300  to arrange for them to pick up your package from home. 

You will receive an email confirmation once your return has been processed.

We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.

If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.

Enter your order number and the email address used to place the order.

• Select the "Return Label" button next to the Item(s) you would like to return
• Download and print your free UPS returns label
• If there are any existing labels, stickers, or other materials on the shipping box please remove them.
• Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest you.
• We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time we only accept returns for purchases on Skechers.cz. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise.

If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website. Please provide your order number, style code, colour and size of the shoes along with a description of the issue. Please also include images, showing the problem you have with the shoe and if possible an image of the shoe tag for our reference. 

A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.

If you purchased your shoes from a retail store or another retailer, please contact them directly.

Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.

Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.

Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:

1. Remove excess dirt from the upper and outsole by using a small brush or towel.

2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.

3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.

4. Allow shoes to air dry.

Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes: Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. 

Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights.  Clean with mild soap, warm water and a soft cloth.

Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You can also try your nearest Skechers store as we may have extras available.

Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing.

Always wash and iron your Skechers clothing inside out to protect the printed graphics and embroidery from damage.

Work Slip Resistance & Safety Toe shoes

Skechers Work Footwear is certified according to the European standards for safety.

You can find Declarations of Conformity ready to download here.

To return an item(s) purchased at a Skechers Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. You will have the option to exchange the item(s) or return your purchase for a full refund/credit.

If you purchased your shoes through a Skechers retail partner, please refer to our partner's return policies for more information

Use our Store Locator to find a Skechers location near you. 

Need Help? Our customer service team can be reached via e-mail. Please note, we are open Monday through Friday from 08:30-16:30. We will respond to any e-mails as soon as possible, in the order they were received.

Send us an e-mail.

Have you explored our Help Center? It's loaded with frequently asked questions. To check your order status, please click on Orders and Returns for additional information. 

We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.

We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers. 

We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.

Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.  

We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews.

We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.