Standard Shipping
- Standard shipping: 180 Kč shipping fee to Czech Republic
- Skechers VIP Access: FREE on purchases over 2.450 Kč. . 130 Kč shipping fee for purchases under 2.450 Kč .
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What are the shipping rates?
Tue, 14 Jun, 2022 at 5:49 PM
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Do you ship to P.O. boxes?
Tue, 14 Jun, 2022 at 5:42 PM
We currently do not ship to P.O. boxes.
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Do you ship to P.O. boxes?
Tue, 14 Jun, 2022 at 5:42 PM
We currently do not ship to P.O. boxes.
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Does Skechers Czech Republic ship internationally?
Tue, 14 Jun, 2022 at 5:43 PM
At this time, we do not ship to addresses outside Czech Republic.
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Does Skechers Czech Republic ship internationally?
Tue, 14 Jun, 2022 at 5:43 PM
At this time, we do not ship to addresses outside Czech Republic.
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How do I apply my discount code to my Skechers order?
Tue, 14 Jun, 2022 at 9:27 PM
To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown. The to...
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How do I apply my discount code to my Skechers order?
Tue, 14 Jun, 2022 at 9:27 PM
To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.
The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.
The following terms apply to all discounts associated with promotions and coupon codes on Skechers Czech Republic website unless otherwise specified:
- Discounts are only valid online at Skechers.cz.
- Discounts cannot be combined with other promotional offers
- Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
- All returns are subject to the Skechers Return Policy
- Skechers Sarl. is not responsible for lost or stolen coupons/coupon codes
- Usage is subject to credit approval
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How do I check the status of my order or track a shipment?
Fri, 8 Apr, 2022 at 12:35 AM
Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
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How do I check the status of my order or track a shipment?
Fri, 8 Apr, 2022 at 12:35 AM
Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.
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How do I view my order history?
Fri, 8 Apr, 2022 at 12:48 AM
Select the Log in tab at the top of the page and enter your account email and password to view your order history.
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How do I view my order history?
Fri, 8 Apr, 2022 at 12:48 AM
Select the Log in tab at the top of the page and enter your account email and password to view your order history.
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What are the shipping rates?
Tue, 14 Jun, 2022 at 5:49 PM
Standard Shipping Standard shipping: 180 Kč shipping fee to Czech Republic Skechers VIP Access: FREE on purchases over 2.450 Kč. . 130 Kč shipping fee for purchases under 2.450 Kč .
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What are the shipping rates?
Tue, 14 Jun, 2022 at 5:49 PM
Standard Shipping
- Standard shipping: 180 Kč shipping fee to Czech Republic
- Skechers VIP Access: FREE on purchases over 2.450 Kč. . 130 Kč shipping fee for purchases under 2.450 Kč .
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What is the estimated timeframe for delivery?
Tue, 14 Jun, 2022 at 5:50 PM
Standard Shipping: 5 to 7 business days Express shipping is currently unavailable
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What is the estimated timeframe for delivery?
Tue, 14 Jun, 2022 at 5:50 PM
- Standard Shipping: 5 to 7 business days
- Express shipping is currently unavailable
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What payment methods do you accept?
Fri, 28 Feb, 2025 at 12:24 PM
We accept PayPal, Apple Pay, Google Pay and Klarna, as well as all major credit and debit cards issues by Visa and Mastercard. We do not accept Skechers Gift Cards/e-Gift Cards at this time. When filling out credit card information, please enter...
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What payment methods do you accept?
Fri, 28 Feb, 2025 at 12:24 PM
We accept PayPal, Apple Pay, Google Pay and Klarna, as well as all major credit and debit cards issues by Visa and Mastercard. We do not accept Skechers Gift Cards/e-Gift Cards at this time.
When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.
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Klarna
Thu, 10 Oct, 2024 at 9:20 PM
What is Klarna? Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days. Using Klarna i...
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Klarna
Thu, 10 Oct, 2024 at 9:20 PM
What is Klarna?
Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days.
Using Klarna is as simple as shopping as usual and proceeding to checkout. Choose Klarna as your payment method, and you'll be directed to the Klarna website to register and provide payment details. You must meet additional eligibility requirements to qualify. If you’ve used Klarna before, just log in to your Klarna account.
With Klarna, you have the flexibility to pay in 3 equal installments every 30 days. There is zero interest and no additional fees when you pay on time. Payments are taken automatically, or you can log into the Klarna app anytime to make a payment. You can also view your orders and manage account details after your order has been processed in the Klarna app.
Click here for more FAQ's about Klarna!
What happens if I'm unable to make payments to Klarna?
If you paid with the “Pay in 3 Instalments” plan, Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. Should the last payment attempt fail, Klarna will add the failed amount to your final instalment.
Final Instalment:
Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. If the payment for the final instalment fails, Klarna will issue a statement for the full outstanding order amount which will become payable 15 days later.
You may be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect any outstanding funds as a last resort.
How do I return or exchange an item purchased using instalments with Klarna?
If you have changed your mind, you can return your Klarna order by mail. Please note that we do not accept in-store returns for online orders. Skechers.ie, orders paid with Klarna, must be returned by mail in order to receive a refund to the original form of payment.
Please check that your return or exchange meets our Return policy here. Klarna will be notified of your return and will process the appropriate refunds. Log into your Klarna account and select “Report a return” to pause your statement. Klarna will adjust your invoice as soon as your return has been processed.
When will my items be delivered if I use instalments with Klarna?
Klarna orders are delivered per our standard shipping time frame after completing your order online.
What happens if I have a partial refund, and how does that affect my Klarna payments?
If the partial refund is greater than the remaining balance of your order, the refund amount will be credited to the original payment method.
If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments.
You can view any updates to your payment plan in the Klarna app.
I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Email Customer Service for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.
My Klarna statement is incorrect. What should I do?
If your statement does not match your order details, please email Customer Service directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.
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Why is my credit card payment not being accepted?
Fri, 8 Apr, 2022 at 12:50 AM
Troubleshooting Credit Card Payment Errors Check to make sure the billing information you entered is correct. Remove dashes or spaces from the card number. If the card is new or was recently reissued, make sure it has been activated. If you ...
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Why is my credit card payment not being accepted?
Fri, 8 Apr, 2022 at 12:50 AM
Troubleshooting Credit Card Payment Errors
- Check to make sure the billing information you entered is correct.
- Remove dashes or spaces from the card number.
- If the card is new or was recently reissued, make sure it has been activated.
- If you still experience a payment error after completing the above steps, please contact your credit card company.
Account Verification
To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.
Locating Your Credit Card Security Code
The Credit Card Security Code is a unique three digit number printed on the back (Visa/MasterCard) of your card. Your order cannot be processed without this code.
Visa/MasterCard:
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Will I receive shipping notifications?
Fri, 8 Apr, 2022 at 12:51 AM
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
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Will I receive shipping notifications?
Fri, 8 Apr, 2022 at 12:51 AM
We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.
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VAT
Wed, 6 Nov, 2024 at 4:02 PM
All prices for goods and services delivered within Czech Republic include VAT where applicable.
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VAT
Wed, 6 Nov, 2024 at 4:02 PM
All prices for goods and services delivered within Czech Republic include VAT where applicable.
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When will I receive my refund?
Tue, 14 Jun, 2022 at 5:52 PM
The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed. Important: Once we initiate the credit for your return, the...
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When will I receive my refund?
Tue, 14 Jun, 2022 at 5:52 PM
The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
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What is the exchange policy for orders purchased on Skechers.cz?
Tue, 14 Jun, 2022 at 5:53 PM
We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair. We cannot guarantee that inventory will be available when placing a...
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What is the exchange policy for orders purchased on Skechers.cz?
Tue, 14 Jun, 2022 at 5:53 PM
We do not currently offer exchanges for Skechers website purchases. If you would like the same shoe in another size or style, simply place a new order and return the first pair.
We cannot guarantee that inventory will be available when placing a new order.
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How do I initiate a return for my online order?
Tue, 14 Jun, 2022 at 5:58 PM
Skechers Czech Republic Returns Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores To initiate a return, here's what you need to do: Step One A printer is needed to print your return label Click ...
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How do I initiate a return for my online order?
Tue, 14 Jun, 2022 at 5:58 PM
Skechers Czech Republic Returns
Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores
To initiate a return, here's what you need to do:
Step One
- A printer is needed to print your return label
- Click ORDERS AND RETURNS
- Enter Order Number and email address you used to place the order
- Order No. can be found on your email confirmation
- Select the product(s) you wish to return
- Click on the Return Label link
Returning more than one product from an order, please note:
If you’re returning more than 1 item then you will need to print a return label for each item, however, only 1 shipping label needs to be attached to the outside of the shipping box.
Step Two
- You can use the original shipping box you received from the Skechers website, or any plain, unmarked cardboard box to ship your return.
- If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
- Place the items you want to return into the shipping box and attach the return label to the outside of the shipping box.
Step Three
Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com or Call UPS at +420 233 003 300 to arrange for them to pick up your package from home.
You will receive an email confirmation once your return has been processed.
We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).
At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.
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How do I return an item if I checked out as a Guest?
Tue, 14 Jun, 2022 at 6:00 PM
If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website. Enter your order number and the email address used to place the order. Select the "Return Label"...
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How do I return an item if I checked out as a Guest?
Tue, 14 Jun, 2022 at 6:00 PM
If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.
Enter your order number and the email address used to place the order.
- Select the "Return Label" button next to the Item(s) you would like to return
- Download and print your free UPS returns label
- If there are any existing labels, stickers, or other materials on the shipping box please remove them.
- Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest you.
- We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).
At this time we only accept returns for purchases on Skechers.cz. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise.
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What should I do if I believe my shoes are faulty?
Thu, 3 Oct, 2024 at 9:39 AM
If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website. Please provide your order number, style code, colour and size of the shoes along with a description of the issue. Plea...
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What should I do if I believe my shoes are faulty?
Thu, 3 Oct, 2024 at 9:39 AM
If you purchased your shoes from our website and you believe they are faulty please use the “contact us” button on the website. Please provide your order number, style code, colour and size of the shoes along with a description of the issue. Please also include images, showing the problem you have with the shoe and if possible an image of the shoe tag for our reference.
A member of our Customer Care team will then respond and advise you on how to proceed. Please do NOT send faulty shoes back to the warehouse.
If you purchased your shoes from a retail store or another retailer, please contact them directly.
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How should I clean my Skechers shoes?
Tue, 18 Jul, 2023 at 1:11 PM
Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washi...
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How should I clean my Skechers shoes?
Tue, 18 Jul, 2023 at 1:11 PM
Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.
Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.
Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:
1. Remove excess dirt from the upper and outsole by using a small brush or towel.
2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.
3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.
4. Allow shoes to air dry.
Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.
Suede or Nubuck Shoes: Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results.
Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.
Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.
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Do you sell or provide replacement shoelaces?
Fri, 8 Apr, 2022 at 12:54 AM
We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You c...
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Do you sell or provide replacement shoelaces?
Fri, 8 Apr, 2022 at 12:54 AM
We're sorry for the inconvenience, however, we do not sell or stock replacement laces at this time. Our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. You can also try your nearest Skechers store as we may have extras available.
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What are the care instructions for my Skechers apparel?
Tue, 14 Jun, 2022 at 6:03 PM
Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing. Always wash and iron your Skechers cl...
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What are the care instructions for my Skechers apparel?
Tue, 14 Jun, 2022 at 6:03 PM
Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing.
Always wash and iron your Skechers clothing inside out to protect the printed graphics and embroidery from damage.
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Workshoes certificates (DECLARATIONS OF CONFORMITY)
Fri, 4 Oct, 2024 at 4:15 PM
Work Slip Resistance & Safety Toe shoes Skechers Work Footwear is certified according to the European standards for safety. You can find Declarations of Conformity ready to download here.
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Workshoes certificates (DECLARATIONS OF CONFORMITY)
Fri, 4 Oct, 2024 at 4:15 PM
Work Slip Resistance & Safety Toe shoes
Skechers Work Footwear is certified according to the European standards for safety.
You can find Declarations of Conformity ready to download here.
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How do I return my in-store purchase?
Tue, 13 May, 2025 at 12:52 PM
To return an item(s) purchased at a Skechers Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. Please contact the Skechers store, in which you bought the shoes, directly to ask them about the ...
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How do I return my in-store purchase?
Tue, 13 May, 2025 at 12:52 PM
To return an item(s) purchased at a Skechers Retail Store, bring the unworn item(s) back to the store of purchase with the original receipt and box. Please contact the Skechers store, in which you bought the shoes, directly to ask them about the return and refund conditions. Products purchased online cannot be returned at Skechers Retail Stores.
If you purchased your shoes through a Skechers retail partner, please refer to our partner's return policies for more information.
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Where can I find a Skechers Retail Store or Outlet?
Tue, 14 Jun, 2022 at 6:06 PM
Use our Store Locator to find a Skechers location near you.
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Where can I find a Skechers Retail Store or Outlet?
Tue, 14 Jun, 2022 at 6:06 PM
Use our Store Locator to find a Skechers location near you.
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How do I contact Skechers Customer Service?
Thu, 3 Oct, 2024 at 9:41 AM
Need Help? Our customer service team can be reached via e-mail. Please note, we are open Monday through Friday from 08:30-16:30. We will respond to any e-mails as soon as possible, in the order they were received. Send us an e-mail. Have you ex...
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How do I contact Skechers Customer Service?
Thu, 3 Oct, 2024 at 9:41 AM
Need Help? Our customer service team can be reached via e-mail. Please note, we are open Monday through Friday from 08:30-16:30. We will respond to any e-mails as soon as possible, in the order they were received.
Have you explored our Help Center? It's loaded with frequently asked questions. To check your order status, please click on Orders and Returns for additional information.
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How we collect reviews
Wed, 20 Sep, 2023 at 5:41 PM
We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an...
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How we collect reviews
Wed, 20 Sep, 2023 at 5:41 PM
We collect and publish reviews using an online review platform which is incorporated into the pages for each product on our website. Any person can leave comments and feedback and choose a rating of 0 to 5 stars. The displayed 5-star rating is an average of all ratings received.
We do not verify that reviews have been submitted by customers who have actually used or purchased the product. However, reviewers must confirm their agreement to our review platform’s terms and conditions, which include the requirement that reviewers are only allowed to submit a review if they have had a personal experience with our products or services. Those terms and conditions also state that reviewers should not submit a review if they are yet to make a purchase or have no experience with the specific product or service or with Skechers.
We publish both positive and negative reviews on each product page. However, we have the ability to moderate and filter reviews before publication, including to remove reviews which breach our review platform’s terms and conditions or are not relevant or related to that particular product.
Anyone can flag a review on the following grounds: profanity, wrong product, spam, duplicate, copyright violation, not a product review, customer image, or on other grounds. Flagged reviews are considered for removal.
We do not commission fake reviews, or manipulate or alter existing reviews, or incentivize reviewers to post positive reviews.
We do not publish reviews that have been sponsored or influenced by a contractual relationship with partners.
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Terms and Conditions of Sale
Fri, 6 Dec, 2024 at 12:03 PM
What do these Terms and Conditions of Sale (“Conditions”) apply to? To the online sale of our goods (“Products”). These Conditions govern the rules under which we offer, sell and deliver Products purchased through our website https://www.skechers...
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Terms and Conditions of Sale
Fri, 6 Dec, 2024 at 12:03 PM
What do these Terms and Conditions of Sale (“Conditions”) apply to? To the online sale of our goods (“Products”). These Conditions govern the rules under which we offer, sell and deliver Products purchased through our website https://www.skechers.cz/ (“Website”) to you.
Why should you read them? Please read these Conditions carefully before submitting your order. These Conditions present who we are, how we provide our Products to you, what the process is to order our Products, when and how to pay for the Products, what to do if you have a problem, and contain other important information. By means of these Conditions, we also fulfil our statutory obligations to provide you with information required by applicable and effective laws.
Information relating to us and method of contact
Who are we? We are Skechers S. à. r. l, a company registered in Switzerland. Our company is entered in the Commercial Register of the Canton of Vaud (Switzerland) under the identification number CH-550-1021599-5. The registered office of our company is at Alte Steinhauserstrasse 14,6330 CHAM, Switzerland. Our VAT ID No. is BE 0479009358.
How can you contact us? You can contact us by e-mail at Info.cz@skechers.com and by phone at our customer support +420800050779.
How can we contact you? If we need to contact you, we will do so by telephone or in writing to the email or postal address you have given us in your order.
Where can you find these Conditions? You can find and download these Conditions at https://www.skechers.cz/help-center.html, in the menu under the “Terms and Conditions of Sale”.
The contract between us
To select Products, you must use our Website, i.e. you must mark the Product(s) and add them to your basket. You can place an order with or without a registered account (as a guest).
How do we accept your order? If and when we confirm your order, a contract will be concluded, subject to your acceptance of these Conditions. When placing your order, you will be asked to accept the Conditions on the Website (by clicking on a checkbox to indicate your acceptance before completing your order and making the payment). If you do not agree to the Conditions, we will not be able to accept your order.
By submitting your order, you agree that your order is considered a binding offer to purchase the Product ordered. By submitting your order, you are obliged to pay the price of the Product ordered. We will send you a confirmation of your order by electronic means (e-mail) without undue delay, but no later than forty-eight (48) hours after the order has been placed. The confirmation of receiving your order does not mean that (i) we have accepted your order, (ii) the Products selected are available in stock or (iii) the Products are ready for shipment. For the avoidance of doubt, we are not obliged to accept and process every order; we may choose, at our discretion, not to accept your order.
Acceptance of the order. We accept your order when you receive a second email confirming the order and informing you that your order has been dispatched. Orders are handled from our warehouse in Belgium.
What happens if we cannot accept your order? If we cannot accept your order, we will inform you in writing (electronically via e-mail sent to the e-mail address provided by you). We will not be able to accept your order for reasons such as: The Product is sold out or out of stock; your billing information is incorrect or cannot be verified; we have discovered an error in the price or description of the Product; we are unable to meet the delivery date. If we cannot guarantee delivery and cannot accept your order, we will provide you with full refund of the amount already paid, using the same method you used to pay for your order.
Your order number. We assign an identification number to your order and, when receiving your order, provide the number to you. Whenever you contact us in respect of your order, the providing of your order number will help us respond to your request.
Goods not intended for resale or export. By accepting the Conditions, you represent and warrant that you purchase products via the Website solely for your own personal or household use, and that you do not act in business capacity, i.e., that you do not purchase Products for the purposes of resale or export.
Price and payment
Where can you find the Product price? The Product price (which includes all further costs in addition to the shipping costs, i.e. all applicable taxes, such as VAT, and is an amount in Czech crowns) is the price displayed on the Website when you select the Product, and on the ordering webpage when you place your order. All prices, discounts and promotions published on the Website may be amended without prior notice.
What happens if the price is not correct? We strive to display accurate price information at all times. However, despite all our efforts, some of the Products offered by us may not be priced correctly. For this reason, we reserve the right to correct, at any time, any mistake, inaccuracy or omission and to cancel the orders that may result from such cases. Before accepting an order, we verify the Product price. If the Product price applicable on the day of the order is lower than the price displayed on the day of the order, we will charge the lower amount. If the Product price applicable on the day of the order is higher than the price displayed to you, we will contact you before accepting your order to request your consent to the new price. If we accept and process your order in cases where a mistake in pricing is entirely obvious and you could have reasonably recognised the mistake, we reserve the right to withdraw from the contract and refund all payments that you have made already; we may also request you to return all the Products provided to you.
When and how do you have to pay? Products must be paid for when you order them. We accept payments by MasterCard, Visa and PayPal (before you pay, please ask your provider about the payment terms and the related costs, as any additional fees are beyond our control). By submitting your order, you represent and warrant that (i) the payment card information provided is true, correct and complete, (ii) you are authorised to use the payment card to make the purchase, and (iii) the company issuing your payment card will execute the initiated payment.
Invoicing. Based on the information you provide, we will issue an invoice to you for all the purchases . You can download the invoice from the Website, under the tab where you can also find your order details.
Delivery of the Products
Delivery. We ship the Products ordered from https://www.skechers.cz/ to the territory of the Czech Republic only.
Delivery costs. When you place the order, delivery costs are shown on the Website. The Product price on the Website do not include shipping fees. The shipping costs will be added to the total amount of the goods and will be indicated in the shopping basket and in the e-mail confirming your order.
When will we deliver the Products to you? The Products will be shipped by a courier company that is authorised by us but operates independently (UPS). The courier service will inform you of the date on which the Product will be delivered to you, but no later than 30 days after the conclusion of the purchase contract. The courier service will assign a tracking number to your order, which you can use to check and track the status of your shipment.
We do not assume liability for delays beyond our control. If the delivery of the Products is delayed by events beyond our control, we will contact you as soon as possible to inform you of the events causing the delay and we will take steps necessary to mitigate the impacts of the delay. If we do so, we do not assume any liability for the delay caused by such events; if there is a risk of significant delay, you can contact us, withdraw from the contract, and request the refund of the price of the Products already paid for but not received by you.
What happens if you fail to pick up your shipment? If there is no one at your address to receive the shipment and the shipment cannot be placed in a mailbox, the courier service will inform you of how to reschedule the delivery or how to pick up the shipment at a local depot or courier pick-up point. If you fail to reschedule the delivery after the failure of shipment, or you fail to pick up the shipment at the point of delivery or at the pick-up point, we have the right to withdraw from the contract. If the unclaimed shipment is sent back to us, we will refund the Product price less the costs relating to the returning of the goods (i.e. shipping costs).
Rights in case of delayed delivery. If the delivery of your shipment is delayed, you may exercise your rights under generally applicable laws. If we fail to meet the delivery deadline for any Product ordered by you, you can consider the contract terminated if any of the following conditions applies:
We have refused to deliver the Products ordered;
It was essential to have the Products delivered by the specified date (with all relevant circumstances considered); or
Before we accepted the order, you informed us that the delivery within the specified time was essential.
Risk of damage and ownership of the Products
When do you assume the risk of damage to the ordered Products? You assume the risk for the ordered Product(s) as soon as they are delivered to the address specified by you or as soon as you take the Product(s) from the courier service in its local warehouse or at its pick-up point.
When do you become the owner of the Products? The ownership right to the Products is transferred to you when we receive payment in full from you for the Products ordered.
Returning the Products
Exercising your right to withdraw from the contract. You may return unworn and unused Products within forty-five (45) days from the date of receipt and receive a refund in accordance with the terms and conditions set out below; however, this in no way affects your statutory right to withdraw from the contract within fourteen (14) days of receipt of the Product to the extent provided for under generally applicable laws. You may exercise your right of withdrawal by any unambiguous statement made to us, including, but not limited to, by using thestatement form found on the Website in the “Orders and Refunds” menu or by completing and sending the statement form attached as Annex No. 1 to these Conditions to the following email address Info.cz@skechers.com. The cost of returning the Products is borne by us; you do not have to pay any fee to the courier service. To meet the time limit for withdrawing from the purchase contract, it is sufficient to send the withdrawal before the time limit lapses.
If we find that following the return, the value of the Product has decreased as a result of you handling the goods in a manner other than is necessary to make yourself familiar with the nature, features and functionality of the goods (for example, by wearing and using them), you will be responsible for such decrease in value of the Product and we will be entitled to reduce the purchase price to be refunded accordingly.
Method of return. Please follow the steps set out bellow if – within forty-five (45) days of receiving the Products – you decide to return them for whatever reason. If you want to return the Products, you have to complete a return label. You can find the return label on our Website in the “Orders and refunds” menu.
Steps to return the Products in case of exercising the right of withdrawal:
Step 1
You need a printer to print the return label.
Click on “Orders and Refunds” on the website.
Enter your order number (which can be found in the confirmation e-mail) and the e-mail address you used to submit your order.
Select the Product you wish to return.
Click on the “Return label” link.
Print the return label.
Step 2
You may use the shipping box you received from us or any plain (unmarked) cardboard box to transport the Product to be returned.
If the shipping box already contains a label, sticker or other marking, remove it.
Place the Product in its original packaging or in any plain, unmarked cardboard box and put a return label onto the outside of the shipping box.
Step 3
The assigned courier service (UPS) will send the parcel for return. Drop off the parcel for return at a UPS drop-off point. At www.ups.com you can find the most convenient UPS drop-off location for you or call UPS at +420233003300 to request that your package be collected at the address you provide. Once your returned parcel has been processed, we will send you a confirmation and arrange for reimbursement (refund) of the Product price. We will process the return without undue delay, but no later than fourteen (14) days after the withdrawal from the contract. We will only provide a refund of the Product price upon receipt of the returned parcel or upon you proving that you have shipped the goods, whichever is earlier; we will do so by wire transfer to the bank account specified by you.
Products are not as described, not fit for the intended purpose or fail to meet the agreed features or quality
You are entitled to exercise the right to claim a defect that occurs in the Product within a period of two (2) years, unless otherwise agreed; if you have rightfully claimed the defect, the period under the previous sentence does not include the time for which you cannot use the Product. Our responsibility to you is that at the time of receipt, the Product does not have any defects, and in particular: (i) the Product corresponds to the agreed description, type and quantity, as well as quality and other agreed features; (ii) the Product is suitable for the purpose for which you require it and to which we have agreed; (iii) the Product is delivered with the agreed accessories and instructions for use, including assembly or installation manual.
If, before you enter into a purchase contract, we have not separately advised you that a feature of the Product differs and you do not expressly agree to this, we are furthermore responsible, in addition to the agreed features within the meaning of the article above, that the Product is: (i) fit for the purpose for which goods of that kind are normally used, including with regard to third party rights, laws, technical standards or industry codes of practice, if there are no technical standards; (ii) equivalent in quantity, quality and other features, including durability, functionality, compatibility and safety, to the usual features of goods of the same kind that you can reasonably expect, including with regard to our public statements, in particular advertising or labelling. We are not bound by the public statement referred to in the preceding sentence if we can prove that we were not aware of it or that it was modified at the time of the conclusion of the purchase contract in a manner at least comparable to that in which it had been made or that it could not have affected the purchase decision; (iii) delivered with accessories, including packaging, assembly instructions and other instructions for use that the buyer can reasonably expect; and (iv) meeting the standards of quality or execution of the sample that we provided to you prior to entering into the purchase contract.
If a defect in the Product becomes apparent within one (1) year of receipt, the Product is deemed to have been defective upon receipt, unless the nature of the goods precludes it; this period does not include the time during which you cannot use the Product, provided that you have rightfully claimed the defect.
If the purchase contract, the warranty sheet (terms), the advertisement or the packaging of the goods specify different lengths of the warranty period, the longest of them applies.
You are not entitled to the right to claim defective performance if the defect has been caused by you.
A defect in the Product is not wear and tear caused by the normal use of the Product or, in the case of a used item, wear and tear corresponding to the extent of its previous use.
If the Product has a defect, you may request that it be removed. You may choose to require delivery of a new Product without the defect or to have the Product repaired, unless the chosen method of removing the defect is impossible or, compared to the other method, unreasonably costly for us; this will be assessed in particular by reference to the significance of the defect, the value that the Product would have without the defect and whether the defect can be remedied by the other method without significant inconvenience to us.
We may refuse to remedy a defect if it is impossible or unreasonably costly to do so, particularly in light of the significance of the defect and the value the Product would have without the defect.
We are obliged to remedy the defect within a reasonable time after it has been claimed so as not to cause you any major inconvenience, taking into account the nature of the Product and the purpose for which the Product was purchased.
We will take over the Product at our own expense to remove the defect. If a disassembly of the Product is required, the assembly of which was carried out in accordance with the nature and purpose of the Product before the defect became apparent, we will disassemble the defective Product and assemble a repaired or new Product or reimburse you for the costs associated therewith.
If you do not take over the Product within a reasonable time after we have notified you of the possibility of collecting the Product after repair, we will be entitled to a storage charge at the agreed or customary rate.
You may demand a reasonable discount or withdraw from the contract if (i) we refuse to remedy the defect in accordance with paragraphs 7 and 8 of this clause of the Conditions; (ii) the defect occurs repeatedly; (iii) the defect is a material breach of the contract; or (iv) it is apparent from our statement or the circumstances that the defect will not be remedied within a reasonable time or without substantial inconvenience to you.
The amount of the reasonable discount will be determined as the difference between the value of the Product without defect and the defective Product you received from us.
You may not withdraw from the contract if the defect in the Product is immaterial; in general, however, a defect is deemed to be not immaterial.
If you withdraw from the purchase contract, we will refund the purchase price without undue delay after we receive the Product or after you provide us with proof that you have shipped the Product.
The above provisions set out in this section of these Conditions do not apply to Products if (i) the defect existed at the time of acceptance of the Product and a discount on the purchase price was agreed on the grounds of such a defect; (iii) the defect was caused by you by improper or careless handling of the Product; (iv) the defect was caused by extended or excessive use under other than reasonable conditions appropriate to the Product; (v) the defect was caused by improper handling, storage or maintenance in conflict with our instructions or by other conduct or mechanical damage; or (vi) if the defect was caused by an external event beyond our control.
In some cases, we may ask you to provide a sales receipt, a photograph of the Products to which the claim relates, or to prove your right to make a complaint by other credible means. We will decide on the complaint immediately or within 3 days in more complex cases; the time required for an expert assessment of the defect is not included in this time limit. The complaint, including the removal of the defect, will be settled without undue delay and you will be informed thereof, but no later than thirty (30) days from the date of the complaint, unless we expressly agree on a longer period. After the complaint is resolved, we will issue a confirmation of the date and form of resolving the complaint, including confirmation of the repair and the duration of the repair, or a written justification for the rejection of the complaint.
Please note that if the Product is delivered by parcel service or other carrier, you are obliged to check the integrity of the packaging and adhesive tapes and, in case of doubt as to whether the shipment is defective, you have the right to refuse to accept an incomplete or damaged shipment.
How can you exercise your rights arising from defective performance?
Notify us of defects in the Products. If the Products ordered do not match the description, are not suitable for their use, or do not have the agreed features or quality, and this is discovered by you before the expiry of forty-five (45) days since receipt of the Products, please contact us immediately at our customer service department available at info.cz@skechers.com or at +420800050779 to receive detailed information in Czech on the steps to be taken (the customer service will generally resolve your request faster than any of our other stores).
Returning the product due to quality defect after 45 days. If you wish to return a product due to a quality defect later than forty-five (45) days after acceptance of the product, please contact our customer service department, which will generally resolve your request more quickly than any of our other stores.
When will we pay the cost of the return? If there is a problem with the quality of the Product, we will reimburse you for any return costs in accordance with these Conditions.
How do we refund your money? If the quality of the Products is confirmed to be defective, we will refund the full price paid for the Products (including shipping costs) using the same payment method as you used to make payment. However, there are items that can be deducted from the price paid.
Deductions from refunds if you exercise your right to withdraw. If you exercise your right of withdrawal from the contract, we may reduce the amount to be refunded (excluding the cost of delivery) if the price of the Product has been reduced by your use or if the cause is due to misuse. If we refund you the price paid before we are able to inspect the Products and we later discover that you have handled them in an unacceptable manner, you must pay us the relevant amount to reflect this loss of value without delay.
When you will be refunded. All money will be refunded to you within fourteen (14) days of the day on which we receive the Products from you.
Our rights relating to the termination of the contract
If you breach the terms of the purchase contract, we are entitled to terminate it. We may withdraw from or terminate the contract if:
you fail to pay us the price when it is due or within fourteen (14) days of receiving our request for payment;
you do not allow us (i.e. our authorised courier service) to deliver the Products to you within fourteen (14) days of sending them to you.
Our liability for loss or damage caused to you
In no event shall we be liable to you or any third party for any consequential or indirect damage, loss of profit or revenue or decrease in value arising out of or in connection with any breach of these Conditions, irrespective of (a) whether such damage was foreseeable, (b) whether we were advised of the possibility of such damage in advance, or (c) whether a claim for damages is legitimate in such a case.
Our liability arising out of any claim made by you will be limited to the actual amount paid for the Products and services you have ordered through our Website.
The following applies to the above limitation of liability: (i) the limitation of liability applies only to the extent permitted by law; and (ii) does not apply to (A) liability arising from our gross negligence or wilful misconduct and (B) damages for injury to a person’s natural rights.
Force majeure. We do not accept responsibility for, and cannot be deemed to have failed to comply with or breached these Conditions if any failure or delay in performing our obligations is caused by or results from circumstances beyond our reasonable control, including, without limitation, force majeure events, flood, fire, earthquake, explosion, governmental measures, war, invasion or hostility (whether or not war has been declared), terrorist threats or acts, riots or other civil unrest, state of emergency, revolution, uprising, epidemic, pandemic, lockout, strike or other labour disputes (whether or not involving our employees), restrictions or delays affecting carriers or inability or delay in procuring adequate or appropriate materials, defects in materials, telecommunications failures or power outages.
No waivers
Our failure to enforce any right or provision under these Conditions does not constitute a waiver of the enforcement of the given right or provision in the future. No waiver of any right or provision shall be effective unless in writing and signed by a duly authorized representative of Skechers.
No third-party beneficiaries
These Conditions do not confer and are not intended to confer any rights or legal remedies to any third party other than you.
Assignment
You may not assign any of your rights or transfer any of your obligations arising out of these Conditions without our prior written consent. Any purported assignment or transfer in breach of this paragraph shall be deemed null and void. Neither assignment nor transfer relieves you of your obligations under these Conditions.
Severability
If any provision of these Conditions is invalid, illegal, ineffective or unenforceable, it will be deemed severable from these Conditions and will not affect the validity or enforceability of the remaining provisions.
Entire agreement
The confirmation of your order, these Conditions, the terms of use of our Website and our Privacy Policy constitute the entire agreement between you and our company regarding all matter affected by these Conditions.
Handling complaints
We will do our best to provide you with impeccable service and process your order as quickly as possible and under excellent conditions. If you nevertheless have any complaint in relation to our Services during the term of these Conditions, please notify us immediately at the following e-mail address info.cz@skechers.com or by calling our customer service line at +420800050779. Please describe your situation as accurately as possible so we can thoroughly investigate it. We will investigate the complaint and inform you of the outcome as
soon as possible, but no later than thirty (30) days after receipt of the complaint, using the contact details you have provided.
Alternative dispute resolution
Disputes arising out of an executed purchase contract can be resolved either (i) in court or (ii) through alternative dispute resolution (ADR). Alternative dispute resolution is a process where an independent body considers the facts of the relevant dispute and seeks to resolve it without you having to go to court. If you are a consumer, in the event of a dispute arising from a purchase contract concluded with us that cannot be resolved by mutual agreement, you may file a proposal for out-of-court settlement of the dispute with the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No: 000 20 869, e-mail: adr@coi.cz and website: www.adr.coi.cz.
Please note that an online platform for resolving disputes between consumers and vendors is available at the following address https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL. Through this platform, you can take advantage of the possibility of out-of-court complaint resolution and enforcing claims in line with the European Commission's online dispute resolution procedure.
Other important conditions
Which laws apply to this contract? These Conditions are governed by the law of the Czech Republic, in particular Act No. 89/2012 Sb., the Civil Code, as amended, and Act No. 634/1992 Sb., on Consumer Protection, as amended, as well as other laws that apply to contracts between consumers and entrepreneurs. Litigation relating to your orders and the products delivered may be filed with Czech courts. These Conditions are executed in the Czech language.
Possibility of unilateral change. We may amend the wording of these Conditions from time to time. By accepting these Conditions, you acknowledge that the contractual relationship between you (as the purchaser) and us (as the seller) will always be subject to the Conditions applicable at the time of the execution of the purchase contract.
Annex No. 1
WITHDRAWAL FORM TEMPLATE
To: Skechers S. à. r. l.
I, the undersigned, declare that I wish to exercise my right to withdraw from the purchase contract for the Product(s) listed below:
Product:
Date and time of concluding the contract/receiving the Product(s):
Name of the consumer (customer):
Address of the consumer (customer):
Signature of the consumer (customer): (only for declarations made on paper)
Date:
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Privacy Policy
Fri, 20 Jun, 2025 at 9:13 AM
Last Updated: 01. August 2022 Introduction Skechers CEE Kft and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “our”) is strongly committed to protecting your privacy and providing a safe online experien...
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Privacy Policy
Fri, 20 Jun, 2025 at 9:13 AM
Last Updated: 01. August 2022
Introduction
Skechers CEE Kft and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “our”) is strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.
Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information.
This Privacy Notice discloses what information we may collect or that you may provide when you visit www.skechers.cz (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this Privacy Notice carefully, as well as our Terms of Use, to understand our policies and practices regarding how we handle your personal information. If you do not agree with our policies and practices set forth in this notice, you should not use our Website. By accessing or using our Website, you agree to this Privacy Notice. This notice may change from time to time. Please see the section below called “Changes to our Privacy Notice.” Your continued use of this Website after we make changes is deemed to be acceptance of those changes.
Data Controllers:
Skechers S.A.R.L.
Alte Steinhauserstrasse 14
6330 Cham
Switzerland
+41 56 418 35 40
PrivacyInt@skechers.com
Skechers USA, Inc.
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
800-746-3411
Privacy@skechers.com
Skechers CEE Kft.
Révész utca 27 Riverloft Offices B building. Ground Floor. 2. door
1138 Budapest
Hungary
PrivacyInt@skechers.com
Skechers USA, Inc.’s Designated EU Representative:
Skechers USA France S.A.S.
Immeuble Bercy Crystal, 14 rue
Gerty Archimède, 75012 Paris – France
+33 1 44 55 31 31
Privacyfr@eu.skechers.com
If you have any questions or comments about this Privacy Notice or our privacy practices, please our data protection officer:
Frederic Pariente
privacyfr@eu.skechers.com
Skechers Data Protection Officer: Frederic Pariente
The Information We Collect About You and How We Collect It
Depending on how you use the Website, we may collect several types of information from you, including:
- Information by which you may be personally identified, such as name, loyalty account number, mailing (shipment) address, email address, telephone number, and purchasing history.
- Information about your internet connection (such as your IP address), the equipment you use to access our Website, marketing that led you to our Website, and Website usage details.
- Information about products or webpages that you view, products you add to your cart, products you choose to review, and purchases that you make through the Website.
- Information about your location in order to, for example, identify Skechers stores near you.
- An order number and email address to allow you to find information about orders and returns.
We collect this information:
- Directly From You When You Provide It To Us.
- When making an online or retail purchase, we may ask for your:
- Full Name
- Mailing or shipping address
- Billing address (if different)
- Email address
- Telephone number
- Payment information
- When registering for a Skechers Website account, for Skechers marketing emails, for a Skechers sweepstakes or giveaway, or for a Skechers customer loyalty program, if any is available, either in person, at an event, or online, we may ask for your:
- Name
- Email address
- Phone number (optional)
- Confirmation that you are age 18 or older
- If you contact our customer service department, you may need to provide us with additional information so we can respond to your questions and concerns as completely and thoroughly as possible.
- In order to provide you with information about our products that are more relevant to your interests, we may occasionally request additional information such as your gender, shopping preferences, product interest, and email notification preferences. Whether you provide this information is completely optional and up to you. For this same purpose of helping us identify information that is relevant to you, we will retain your shopping and purchase history.
- Automatically As You Navigate Our Website. We use automatic data collection technologies, including third-party services, to collect additional information about your equipment and browsing actions. Unless the technologies are required for core website functionality, you may choose whether to consent to the cookies and you may withdraw your consent at any time:
- (1) details of your visits to our Website, including page views and clicks, search activity, cart activity, location data, and the resources you access and use on the Website.
- (2) information about your computer and Internet connection, such as browser type, browser version, operating system and IP address. This information allows us to see which areas of our Website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. To better understand and optimize the user experience, we also use third-party user session recording technology. The recording does not show us personal information that the user inputs into our website.
- (3) information about your online activities over time and across third-party websites or other online services (behavioral tracking).
- Why We Automatically Collect This Information. Automatically collecting this information helps us to maintain and improve our Website. It also allows us to verify system and server integrity and to provide you with more personalized service. For example, using cookies or through your logging in as a Skechers customer loyalty program member, we can recognize you when you return to our Website and provide you with a customized Website experience based on your stored preferences and individual interests.
- How We Automatically Collect This Information. We automatically collect this information using cookies and web beacons.
- A cookie is a small removable text file that is downloaded onto your computer, mobile phone, tablet or other device when you access a website. Skechers uses three types of cookies: (1) cookies required to enable core site functionality such as log-in, the shopping cart, checking out, product searching, store locator services, and estimated shipping costs; (2) cookies that enable additional site functionality such as recognition of Skechers customer loyalty program membership and promotion codes; and (3) advertising cookies that are used by Skechers and/or third party companies to track your Website use and links you have followed in order to deliver content tailored to your interests both on our Website and elsewhere. Information collected by advertising cookies may be shared with third party advertisers. For the second and third categories, you may choose whether to consent to those cookies and may withdraw your consent at any time. For more information on our use of cookies, please see our Cookies Policy. [Hyperlink to Cookies Policy] To change your cookie preferences, please visit our Cookie Preferences tool,
- A web beacon is a small electronic file contained on pages of our Website that permits Skechers to count users who have visited those webpages or opened an email.
Third-Party Use of Cookies and Other Tracking Technology.
Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks, and providers of external services like web traffic analysis services. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information about your online activities over time and across different websites and other online services. They may also use this information to provide you with behavioral advertising or other targeted content. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and emails.
Lawful Grounds for Processing Personal Information
We rely on several lawful grounds for processing your personal information, depending on how you interact with us and/or our Website:
- When Necessary For Us To Enter Into And To Perform A Contract With You.
- In order to fulfill an order you placed on our Website we may need to process your payment information; your contact and shipping information, and information regarding your purchase;
- To respond to your requests when you contact us regarding customer service issues;
- To register your Skechers account upon your request.
- When You Provide Us With Consent To Process Your Personal Information.
- When you choose to consent to our use of certain cookies (as described above and in our Cookie Policy) .
- When Complying With A Legal Obligation. For example, certain laws and/or regulations may require Skechers to collect and retain information for a certain amount of time for tax purposes, or to prevent fraud and other illegal activities.
- We May Also Process Your Personal Information For Our Legitimate Interests. These interests include, but are not limited to,
- improving our products and services;
- understanding how our customers use our products, services, and Website;
- researching and analyzing the products and services our customers want;
- researching, measuring, and analyzing the effectiveness of marketing techniques;
- soliciting customer feedback on product satisfaction;
- personalizing our offers and Website to you for a better experience;
- replying to your enquiries and requests for information;
- organizing promotions and communications about our products and services;
- exercising and defending our legal rights, and protecting the companies’ interests;
- preventing fraud;
- direct marketing (if you consent to receiving information on special offers, launches, and events and you have not withdrawn that consent);
- transferring data among Skechers entities for internal administrative purposes; and/or
- keeping our Website safe and secure.
If you choose not to provide data needed to conclude or perform a contract with you or for us to comply with a legal obligation, we will not be able to conclude the contract.
Skechers generally stores personal information about consumers for a period of 6 years after the consumer’s last transaction with Skechers. For data analysis and business intelligence purposes, Skechers may store information for longer periods if it is in an aggregated form that cannot be reasonably linked to particular individuals.
How We Use the Information
We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:
- To present our website and its contents to you. Our legal basis for this processing is our legitimate interest.
- To fulfill and deliver orders placed through our website, and any other purposes for which you provide personal information, such as for the processing of returns. Our legal basis for this processing is our legitimate interest and to perform contracts to which you are a party.
- To administer contests, promotions, surveys or other site features and to provide you with the relevant products or services (for instance, to deliver a prize you may have won in a contest). Our legal basis for this processing is our legitimate interest.
- To send you information via email about products, offers and news we think could interest you. We only send you this if you have opted-in to receive Skechers email messages. Our legal basis for this processing is our legitimate interest and your consent.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection purposes. Our legal basis for this processing is to perform contracts to which you are a party.
- To notify you about changes to our Website or our policies. Our legal basis for this processing is our legitimate interest.
- To analyze visits to the Website and learn about the interests of our visitors in the aggregate and better understand your personal interests and needs, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in. Our legal basis for this processing is our legitimate interest and your consent.
- The information obtained from online registration is utilized to improve your shopping experience with Skechers by enabling you to earn reward points, obtain a faster checkout for purchases and/or opt-in to receive promotional emails, which provide you with the latest and greatest information regarding Skechers and its products. Our legal basis for this processing is our legitimate interest and your consent.
- The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. Limited credit card information is then stored only for the purposes of faster checkout (for Skechers customer loyalty program members only), and is not used for any other purpose. Our legal basis for this processing is to perform contracts to which you are a party.
- In any other way we may describe when you provide the information or for any other purpose with your consent.
Sharing Information with Third Parties
Except as described in this Privacy Notice, Skechers does not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information that we collect or you provide as described in this Privacy Notice:
- To our agents, contractors, business partners, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, advertising strategies, marketing and promotional material distribution, website usage evaluation, data analysis and, where applicable, data cleansing. We also may share non-personal information (such as the number of users who visited the website during a specific time period or who purchased a specific product through the website) with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
- To our subsidiaries and affiliates, which may require transferring your information outside of the European Economic Area (“EEA”) and to the United States or other countries outside of the EEA (see the section below entitled “International Transfers of Personal Information”).
- To third parties, such as credit agencies, to verify delivery names and addresses for online orders. If you provide us with a delivery name and address which is not your own, you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it, you are affirming that you have their permission to do so.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Skechers assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Skechers about our Website users is among the assets transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to Skechers’ Privacy Notice.
- To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request
- If we believe disclosure is necessary to protect the rights, property, or safety of Skechers or any of our respective affiliates, business partners, customers, or others.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
International Transfers of Personal Information
When you use this website, you are disclosing directly and by your own initiative data to the data controllers set forth above, including Skechers USA, Inc.. Skechers USA, Inc. is based in the United States of America (“U.S.A.”) and stores and processes personal information collected through this website on computer systems located in the U.S.A. Please be aware that the European Court of Justice has found that in light of U.S. government surveillance laws, the U.S.A. as a general matter does not provide a level of data protection that is essentially equivalent to that provided for in EU law. The European Commission also has not found that the U.S.A. provides an essentially equivalent level of protection to the protections afforded by EU privacy laws. Please do not use this website if you do not intend to disclose data to Skechers USA, Inc. In certain circumstances, Skechers may deem it necessary to store, share, or process your Personal Information outside of the country in which your personal information was originally collected, including the United States and/or countries outside the European Economic Area that have not been recognized by the European Commission to provide an adequate level of data protection. If these entities transfer your personal information from the European Economic Area to a country outside the European Economic Area, they will use measures to ensure that your personal information receives adequate protection in accordance with data protection rules, such as standard contractual clauses. Please reach out to us if you would like to receive further information on the appropriate safeguards taken by us.
Children's Privacy
Skechers takes special care to protect the safety and privacy of children. Our Website is not intended for individuals under 18 years of age. We do not permit anyone under the age of 18 to register with us, nor do we knowingly send email correspondence or knowingly collect personal information from individuals under 16. If you are under 18 years of age, do not use or provide any information on this Website. If we learn we have collected or received personal information from an individual under 18 without verifiable parental consent, we will delete that information.
Skechers’ EMail and Text Communications
From time to time, Skechers communicates to customers by email or text to inform them of changes to Skechers.com, special offers that might become available, and other information Skechers believes will be of interest to site visitors. Skechers will send these types of communications to you only if you opt-in to receive Skechers marketing messages (by registering to receive our email or text updates, registering for the Skechers customer loyalty program, signing up in person at a Skechers event, or by contacting our customer service department and specifically requesting to be added to our marketing list(s)).
Opt-out / Unsubscribe
You may request that you stop receiving electronic communications from Skechers anytime. You can cancel emails by updating your contact preferences on our website or following the instructions contained in the footer of our marketing emails. To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Alternatively, if you would like to have your name and contact information removed from Skechers’ email or text marketing list, please contact us by calling Customer Service at 008004912064 (Monday - Friday 9am - 5pm Central European Time) or by sending an email to info.cz@skechers.com. You may also write to us at:
Skechers CEE Kft.
Révész utca 27 Riverloft Offices B building. Ground Floor. 2. door
1138 Budapest
Hungary
We shall process your request within the term established by applicable privacy law. Your right to unsubscribe does not affect the lawfulness of processing based on your consent prior to your withdrawal of that consent.
Please note this opt-out does not apply to emails sent by Skechers related to your orders such as order and shipment confirmations, nor does it apply to Skechers’ email responses to inquiries you make online.
Data Subject Rights
Under the EU’s General Data Protection Regulation (“GDPR”), EU data subjects may:
- Withdraw consent to processing at any time where the basis for processing is consent;
- Request access to his/her data that Skechers holds consistent with and to the extent set forth in Article 15 of the GDPR;
- Ask Skechers to erase his/her data consistent with and to the extent set forth in Article 17 of the GDPR;
- Request that Skechers rectify inaccurate data or to complete incomplete data consistent with and to the extent set forth in Article 16 of the GDPR;
- Restrict processing of his/her data in specific circumstances consistent with and to the extent set forth in Article 18 of the GDPR;
- Object at any time to processing of personal data, consistent with and to extent set forth in Article 21 of GDPR, including to object to direct marketing and to object where the lawful basis for processing is our legitimate interests;
- Make a complaint to a Polish supervisory authority, i.e. President of the Personal Data Protection Office; and
- In certain circumstances, receive or ask for his/her data to be transferred to a third party in a structured, commonly used and machine readable format consistent with and to the extent set forth in Article 20 of the GDPR.
Exercise the right not to be subject to a decision based solely on automated processing, including profiling, consistent with and to extent set forth in Article 22 of GDPR (We do not process your personal data for the purpose of taking decisions based solely on automated processing, including profiling, that produce legal effects concerning you); and
In certain jurisdictions, provide instructions regarding the processing of his or her data after death.
These rights are not absolute and may be subject to one or more exceptions, , such as where it is necessary to store the data and not erase it to satisfy legal obligations. We need some personal information to provide goods that you seek to purchase, for your membership in our loyalty program, or in order comply with legal obligations we are subject to. If you refuse to provide personal information that is required for these purposes, it may prevent or interfere with our ability to conduct a commercial relationship with you.
Exercising Your Rights
To exercise the rights described above, please submit a verifiable consumer request to us by either:
· Calling us at +42 0800 050779; or
· Sending e-mail at: info.cz@skechers.com
We reserve the right to deny data subject requests if we believe the request is manifestly unfounded or excessive, or if we cannot confirm and have reasonable doubts about whether the data that is the subject of the request is associated with the person making the request.
In order to protect your privacy, Skechers takes steps to verify your identity before granting data subject access requests. Skechers will accomplish this through the use of passwords and personal data. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 1 month of its receipt. If we require more time (up to 3 months total), we will inform you, within the first month of receiving your request, of the reason and extension period in writing.
Unless you tell us otherwise, if you have an account with us that is linked to an email address, we will deliver our written response to that email address. If you do not have an email address registered with us, we will deliver our written response by mail or electronically, at your option. If applicable, the response we provide will also explain the reasons we cannot comply with a request.
For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.
Data Security
Skechers has in place technologies and processes that are intended to reduce the likelihood of unauthorized access to information and to help improve data security. However, no method of transmitting information over the Internet or method of electronic storage is completely secure and we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.
Changes to Our Privacy Notice
It is our policy to post any updates we make to our Privacy Notice on this webpage. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the Privacy Notice was last updated is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.
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PRODUCT SAFETY POINT OF CONTACT
Tue, 4 Feb, 2025 at 3:02 PM
General Product Safety Regulation SKECHERS CEE Kft Revesz Street 27 1138 Budapest, Hungary kundenservice@eu.skechers.com
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PRODUCT SAFETY POINT OF CONTACT
Tue, 4 Feb, 2025 at 3:02 PM
General Product Safety Regulation
SKECHERS CEE Kft
Revesz Street 27
1138 Budapest, Hungary
Do you find helpful this article? YesNo
Can you please tell us how we can improve this article?
Contact customer support?