What is Klarna?
Klarna is an installment feature that allows you to pay for your order with 3 equal payments. The first payment is withdrawn when you submit your order, the remaining 2 payments are scheduled every 30 days.
Using Klarna is as simple as shopping as usual and proceeding to checkout. Choose Klarna as your payment method, and you'll be directed to the Klarna website to register and provide payment details. You must meet additional eligibility requirements to qualify. If you’ve used Klarna before, just log in to your Klarna account.
With Klarna, you have the flexibility to pay in 3 equal installments every 30 days. There is zero interest and no additional fees when you pay on time. Payments are taken automatically, or you can log into the Klarna app anytime to make a payment. You can also view your orders and manage account details after your order has been processed in the Klarna app.
Click here for more FAQ's about Klarna!
What happens if I'm unable to make payments to Klarna?
If you paid with the “Pay in 3 Instalments” plan, Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. Should the last payment attempt fail, Klarna will add the failed amount to your final instalment.
Final Instalment:
Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date, Klarna will make a further attempt to automatically collect payment 7 days later and again in an additional 7 days. If the payment for the final instalment fails, Klarna will issue a statement for the full outstanding order amount which will become payable 15 days later.
You may be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect any outstanding funds as a last resort.
How do I return or exchange an item purchased using instalments with Klarna?
If you have changed your mind, you can return your Klarna order by mail. Please note that we do not accept in-store returns for online orders. Skechers.ie, orders paid with Klarna, must be returned by mail in order to receive a refund to the original form of payment.
Please check that your return or exchange meets our Return policy here. Klarna will be notified of your return and will process the appropriate refunds. Log into your Klarna account and select “Report a return” to pause your statement. Klarna will adjust your invoice as soon as your return has been processed.
When will my items be delivered if I use instalments with Klarna?
Klarna orders are delivered per our standard shipping time frame after completing your order online.
What happens if I have a partial refund, and how does that affect my Klarna payments?
If the partial refund is greater than the remaining balance of your order, the refund amount will be credited to the original payment method.
If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments.
You can view any updates to your payment plan in the Klarna app.
I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Email Customer Service for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.
My Klarna statement is incorrect. What should I do?
If your statement does not match your order details, please email Customer Service directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.
